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<p>In some instances the delivery may take longer than the standard shipping times. External factors might cause shipping delays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.</p>

In some instances the delivery may take longer than the standard shipping times. External factors might cause shipping delays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve

Unexpected Delays (I.E. COVID19)

Shipping & Delivery

How can I track my order?

What if the item I ordered arrives broken or damaged?

I am missing items from my order

Orders

Do you offer international shipping?

What are your shipping and processing times?

What are processing times?

Where can I find my tracking number?

Where do you ship from?

How long will my order take to arrive?

When will my order ship?

Do you offer free shipping?

What is your return & refund policy?

Can I cancel my order after I've made a purchase?

Returns & Cancellations

What types of Payment methods do you accept?

Payment Methods

What is Route and Green Package Protection?

How Does Route Work?

How Does Route Process Refunds or Reorders?

When Should I File a Claim?

What if My Order Never Arrives or is Stolen?

What if My Order Arrives Damaged?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

What are Route’s Terms and Conditions?

Is Route a Licensed Insurance Company?

Route Shipping Insurance

Unexpected Delays (I.E. COVID19)Updated 8 months ago